Whilst businesses and individuals may attempt to avoid a loss, claims do occur and must be dealt with fairly and swiftly to ensure that any disruption to our policyholders’ businesses and lives is kept to a minimum.

Our Claims philosophy

We want to be "the most customer focused, nimble and value adding claims team in the market."

We give our brokers and insureds the sort of service they want, combining intelligence, enthusiasm and imagination with an efficient and effective process. 

  • More than emergency response

We believe our claims service to be so good that it's an active reason for our brokers and their clients to insure with Markel rather than someone else. We work hard to make sure our claims services is of the highest quality. 

  • We are here to pay claims 

And we do so in a way that is fast, efficient and creative. We're always looking for better and faster ways to deal with claims. We'll decide quickly and let you know quickly and clearly, even if the answer is no. Then we'll explain why and give you an opportunity to tell us if you disagree.

  • A creative approach

We look for better ways to resolve any disputes you may be involved in. We’ll do our best to help you reach a good outcome for you/your business and your clients.

Our team

Within the London Market divisions, claims are managed in-house by a dedicated team of experienced claims managers, handlers, loss adjusters and technical staff. Where required, we may involve additional third parties on our behalf or on behalf of our policyholders to ensure that claims are managed and mitigated in the most effective way.


How to make a claim

The majority of our business is written through insurance brokers. In the event of a claim, please check your policy as it will tell you who to contact.  Generally this will be the broker who originally arranged your policy.

If however you wish to report or discuss a claim with one of our regional contacts, use the appropriate link below:

Asia Pacific
London Market
UK regions

If you are in any doubt about who you should contact, or if you would like to talk to a member of our team about a claim, please contact us.