Customer complaints

Markel is committed to providing a high quality and professional service and to maintain fair outcomes for our customers at all times. If you are dissatisfied or have any complaints about your policy or the handling of a claim you should

In the first instance for Markel International policies, on the following details:

By telephone: +44 (0)20 7953 6020    
Email: complaints@markelintl.com
Contact:  Laura Crowley
Write to:

Legal, Regulatory and Compliance
Markel International
20 Fenchurch Street
London
EC3M 3AZ

 

Markel International provides insurance via two separate insurance companies; Markel International Insurance Company Limited (MIICL) and Markel Syndicate Management Limited (MSM) which manages Lloyd’s Syndicates 3000 and 1400.

Please click on the insurance company below that your policy was issued from in order to find the correct Complaints Procedure:

 

If you require any help in finding this information, please do not hesitate to contact either your broker or Laura Crowley on the details above.

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In the first instance for Markel policies in United States, on the following details:

   
Email:   Cyber360-US@markel.com
Write to:

Cyber360 Team
Markel Service, Inc.
4521 Highwoods Parkway
Glen Allen, VA  23060

 

For non-insurance department complaints, you may contact on policies underwritten by the following insurance companies:

Evanston Insurance Company
Markel American Insurance Company
Markel Insurance Company


If you require any help in finding this information, please do not hesitate to contact either your broker or the Cyber360 Team on the details above.